This guide provides step-by-step instructions on how to permanently delete your Ploi account. Deleting your account is irreversible, so please proceed with caution and ensure that you have saved any necessary data before initiating the deletion process.

Steps to Delete Your Account

1. Access Your Profile Settings:

- To begin, log in to your Ploi account via the mobile app.

- Navigate to your profile by clicking "Profile" in the sidemenu.

- In the tabbar at the bottom, select “Settings.”

2. Navigate to Account Deletion:

- Within the Settings page, locate a section or tab named “Account” or similar.

- Scroll down to find the option for account deletion.

3. Request Account Deletion:

- Click on the “Delete Account” button or link.

- You may be prompted to confirm that you understand the consequences of account deletion. Read the information carefully.

4. Confirm Deletion via Email:

- After requesting account deletion, Ploi will send a confirmation email to the email address associated with your account.

- Open the email from Ploi and click on the confirmation link to proceed with the deletion. This step is crucial for security purposes and to prevent accidental deletions.

5. Account Deletion Process:

- Once you confirm via the email link, your account will be scheduled for deletion.

- Ploi will permanently delete your account and all associated data.

Important Considerations

- Data Backup: Ensure that you have backed up any necessary data or information from your Ploi account before deletion, as this process is irreversible.

- Subscription Cancellations: If you have any active subscriptions or services with Ploi, make sure to cancel them to avoid future charges.

- Timeframe: The account deletion process may not be instantaneous. There may be a short period before your account is completely removed from Ploi's systems.

- Confirmation Email: The email to confirm account deletion is a critical step. If you don't receive this email, check your spam folder or contact Ploi support for assistance.

Need Help?

If you encounter any issues or have questions about the account deletion process, please reach out to support for assistance.

23 December 2023 (last updated 2 months ago)


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